public:complaint_procedure [NCHSLS NCH Surat]

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====Complaints====
Following is description of the complain process(7.7.1.a)(7.7.1)
  - Complaints can be received from
    - patients and their representatives(relatives)
    - clinicians and other care givers
    - laboratory personnel
    - external agency working with laboratory
    - public sources (e.g news)
  - Method of Complaint may be 
    - personal oral communication, 
    - personal phone communication, 
    - written on any page, 
    - filled as formal {{ ::public:complaint_form.odt |}}. {{ ::public:complaint_form.pdf |}}
    - Public complaints as
      - news
      - tweets
      - any other electronic / internet based system
  - Note: keep Record of formal as well as oral / phone / non-written /public complaints (7.7.1.b)
  - Acknowledge complaints, if possible (7.7.2.c)
  - Authorize some personnel to take action on complaint (7.7.3)
    - such personnel shall not be related to complaint, as far as possible.
    - Otherwise, such personnel shall take extra care for maintaining impartiality
  - Action (7.7.1.c)
    - Is laboratory is responsible in relation to complaint?
      - If not, inform complainant that laboratory is not responsible for complaint concerned
      - If yes,act upon it (7.7.2a).
        - Gather further information in relation to complaint (7.7.2.b)
        - Plan necessary action to resolve complain (7.7.3)
        - Inform complainant on outcome of complain, as far as possible
          - by letter
          - by phone
          - by personal discussion
  - Do not discriminate complainant in any way(7.7.3)